Quality Overview

Metals 28 Quality StatementMetals 28 strives to stay competitive by understanding our customers’ needs, constantly innovating our processes, and continually improving our ability to deliver the quality products our customers demand.

The hallmark of Metals 28 successes include consistently accommodating our customers’ requests, and dedication to continual improvement of our product and processes. Metals 28 accomplishes these successes by investigating and implementing new tools and technologies, and employing and empowering exceptional people.

To ensure that Metals 28 remains competitive in a global economy, we persistently work to eliminate process inefficiencies and product defects. Metals 28 implements tools directed towards defect prevention, such as statistical process control and variability reduction, error proofing, and visual controls. Metals 28 recognizes the need for sophisticated expertise, and continues to invest in the future by staying current with the latest industry technologies. Metals 28’s ultimate tool in our efforts for continual improvement is empowerment of our people with ownership of the processes they employ, and ensuring access to the tools and training required for their success.

Quality Policy

Metals 28 and its associated business units, are committed to meeting or exceeding our customers’ needs and expectations through the continual improvement in the production and on-time delivery of the highest quality engineered stainless steel and specialty alloy sheet, strip, foil and wire products to customers around the world. (Effective 12/21/15)

Quality Objectives

ON TIME DELIVERY & QUALITY AT DELIVERY:  90% or better

Reject Rate:  Less than 1.4%

Cost of Poor Quality:  Less than 2%